Customer Support Services

Welcome to Hangar

AMG’s Customer Support Services

With over 40 years of experience in cargo GSSA operations for leading airlines, Aviation Management Group (AMG) offers customer support services designed to provide a competitive edge in Pakistan’s freight market.

Our expertise in building strong partnerships with customers, stakeholders, and principal carriers is enhanced by a wide range of value-added services.

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Welcome to Hangar

AMG’s Competitive Edge in Air Cargo Customer Support

AMG’s customer support services are designed to provide competitive advantage gained through over four decades experience of cargo GSSA operations to world’s leading airlines in the freight market of Pakistan. It is noteworthy that the group’s specialization in developing strategic partnerships with its customers, stakeholders and principal carriers are further enhanced by its value-added support services.

Welcome to Hangar

Well-Equipped Airport Offices for Efficient Cargo Handling

In addition to its full-fledged town offices located in the cargo market hubs it has well-equipped airport offices for customer support services. The airport offices ensure better monitoring of cargo acceptance and build-up activities of general cargo, perishables and meat shipments. The staff deputed at the airport also ensures that the cargo packages are in sound airworthy condition, have proper labelling and marking, as well as safe ULD build-ups and uplift from the origin.

Welcome to Hangar

Vital Link Between Airlines and Handling Agencies

The facility further helps to improve coordination with the handling agency’s staff and other relevant departments. These offices also play a vital role in coordinating between airlines and their ground handling agencies while overseeing the performance of the later.

Welcome to Hangar

Adaptive Customer Support Aligned with Market Trends

The customer support services are regularly improved in view of AMG’s in-depth knowledge of evolving trends in the local and international markets. As a result, this enables independent GSSA companies under its umbrella to access the most competitive options in terms of rates, services, yield management and cost-effectiveness.